Privacy policy

The controller of your personal data is Snail Rollers s.r.o., company ID (IČO) 23380551, Kurzova 2222/16, Stodůlky, 155 00 Praha 5, Czech Republic. Contact: support@spooler.cz.

We store your account data (e-mail) and the purchases linked to your account in this portal. If you sign in with Google, we receive your e-mail and name from Google; Google processes the sign-in under its own policy.

You pay on the page of Stripe Payments Europe, Limited. Card and other payment data are entered there and never reach our servers; Stripe processes them under its own privacy policy. We keep the order (guide, amount, currency, time, the reference of the payment and the time of your confirmation about immediate delivery) with your account for as long as accounting and tax law require.

The portal uses only the cookies it needs: one to keep you signed in and one for your language. The payment page of Stripe may set cookies of its own. We use no advertising cookies.

We measure how the portal is used (pages visited, clicks, videos played, device and country) with PostHog, a processor with servers in the EU. Without your consent this measurement stores nothing in your browser: no cookies and no local storage. If you agree in the cookie banner, a cookie is stored that lets us recognise a returning visitor; you can change your choice at any time with the “Cookies” link in the footer. While you are signed in the measurement is linked to your account.

Independent of that banner, the portal records what happens to your account on the server: that you signed in, which files you downloaded or videos you started, and your purchases. We need it to run the service and to look after your access.

If you write to us through the support form, we use your e-mail, the text of the message and technical details about the page and the browser only to deal with your question. The message goes to our support e-mail address and is not stored anywhere else.

Notes you write on a guide are stored with your account (the text of the note, the part of the guide it is about and its language). A note marked as a mistake or a question is also sent to our support e-mail address, and a mistake can also be sent to Sentry (a processor, EU region) together with your e-mail. The form behind the button "Report a problem" sends to Sentry only what you write in it, the optional screenshot, your e-mail, the address of the page and technical details of your browser, and only when you submit it. Sentry records nothing else on this portal.

Ask for access or deletion of your data at support@spooler.cz.