Terms of sale

The seller is Snail Rollers s.r.o., company ID (IČO) 23380551, registered office Kurzova 2222/16, Stodůlky, 155 00 Praha 5, Czech Republic, entered in the commercial register kept by the Municipal Court in Prague, section C, file 426173. Contact: support@spooler.cz.

The Spooler files (3D models, drawings, guide, bill of materials) are digital goods delivered by download after payment.

Access is personal and tied to your account. You may build Spoolers for your own use. Resale of the files, or of units built from them for sale, needs a separate written license.

The files are provided as is. You build and use the device at your own risk: it contains a lithium cell, so follow the safety notes in the guide.

Prices are final: the seller is not a VAT payer, so no VAT is added. The price is shown in euro, or in Czech koruna in the Czech version of the portal, and is the amount you pay.

You pay by card or by another method offered on the payment page of Stripe Payments Europe, Limited, which processes the payment. The contract is concluded when the payment is confirmed. Access is granted immediately after that: the files and videos can be downloaded at once.

Before you pay, you tick a box confirming that you want the files delivered immediately and that you understand you lose the right to withdraw from the contract within 14 days (Article 16(m) of Directive 2011/83/EU; in the Czech Republic Section 1837 of the Civil Code). The time of your confirmation is stored with the order, and we send you the confirmation by e-mail after the purchase. See also the refund policy.

If the content is defective, differs from its description or was not made available to you, you have the rights that the law gives you in such a case. Write to support@spooler.cz with the e-mail you bought with.

Czech law applies, without limiting the mandatory rights that a consumer has under the law of their country. A consumer dispute can also be resolved out of court with the Czech Trade Inspection Authority (Česká obchodní inspekce, www.coi.cz).