Refund policy

The Spooler files and videos are digital content that you can download and use as soon as you have paid. Because the delivery starts immediately, with your confirmation before the payment, the 14-day right of withdrawal does not apply. We therefore do not refund a purchase once access has been granted.

This does not affect rights that cannot be waived by law, for example if the content is defective or differs from its description, if it was never made available to you, or if you were charged twice. Write to support@spooler.cz with the e-mail you bought with and the date of the payment.

A refund goes back to the card or account the payment came from, through Stripe, usually within 5 to 10 business days. A full refund ends the access to the files.